Shipping & Delivery

Who we are

TechFlow Oy, trading as Tech Valon, operates the website https://techvalon.com. Below you will find information about how your order is shipped and delivered.

Tech Valon and techvalon.com are owned and operated by TechFlow Oy, registered in the Finnish Trade Register under Business ID 3417471-1, VAT ID FI34174711.

Shipping Costs

Free delivery: All orders within Finland and Estonia are delivered free of charge, in Euros (EUR). The prices shown on this website always include 25.5% Finnish VAT and delivery. No additional shipping or handling fees apply.

Delivery Area and Methods

We deliver to Finland and Estonia only. All delivery methods are free, and you choose yours at checkout.

• Finland: DPD home delivery, or a Posti parcel locker / pickup point (choose your nearest one at checkout).
• Estonia: DPD home delivery, an Omniva parcel locker or a SmartPosti parcel locker (choose your nearest one at checkout).
• We cannot accept or ship orders with a delivery address or pickup point outside Finland or Estonia.
• Large items that don't fit in a parcel locker are sent with DPD instead; we'll let you know by e-mail.

Processing Time

• Processing time: 0–1 working days (Monday to Friday). Orders paid for on a working day before 15.00 (Finnish time) will be handed over to the carrier you chose on the same day; later orders will be handed over on the following working day.
• We do not process or ship orders on weekends or public holidays. If a public holiday falls within the delivery period, the estimated delivery will be postponed accordingly.

Delivery Time

• Transit time after dispatch: Finland 2–3 working days, Estonia 2–4 working days. Handling time 0–1 working days (orders placed before 15:00 Finnish time). Deliveries take place Monday to Friday.
• Dispatch days: Monday to Friday.
• Estimated total delivery time per destination country:
  • Finland: 2–4 working days
  • Estonia: 2–5 working days
• The stated delivery times are estimates.

Shipping Process

• Dispatch locations: orders for Finland ship from our warehouse at Reininkatu 9, 65170 Vaasa, Finland; orders for Estonia ship from Jälgimäe tee 13, Tänassilma, Harju maakond 76406, Estonia. The return address is our office address, not a warehouse.
• Carriers: DPD (home delivery in Finland and Estonia), Posti (parcel lockers and pickup points in Finland), Omniva and SmartPosti (parcel lockers in Estonia). You choose the method at checkout; all are free.
• Tracking: Once your order has been dispatched, you will receive an email with the tracking number.
• Status updates: We will notify you by email upon order receipt, dispatch, and delivery.

Receipt and Inspection

Please inspect the packaging upon receipt. If you notice any visible transport damage, please accept the delivery only 'subject to inspection' and report the damage within 48 hours by email to info@techvalon.com, including photos of the packaging and the damaged item.

Damaged or Lost Shipments

• Damaged delivery: Please report this within 48 hours. We will arrange a solution for you free of charge.
• Not delivered: If your shipment has not arrived five working days after dispatch, please inform us at info@techvalon.com. We will initiate an investigation with the carrier, which typically takes five to ten working days. If the shipment is declared lost, we will, at your choice, send you a replacement item or refund the full purchase amount.

Returns

You can find the full procedure on our page Returns & Refunds.

Business Details

• Website name: Tech Valon
• Company name: TechFlow Oy
• Address: Hauenkalliontie 12-14 K 186, Espoo, Uusimaa, 02170, Finland
• Email: info@techvalon.com
• Contact form: Contact & advice
• Business ID (Y-tunnus): 3417471-1
• Managing Director: Jari Lehtinen
• VAT ID: FI34174711
• Customer service: Monday to Friday, 9.00–17.00
• Response time: within 24 hours on working days, at the latest within 48 hours