Returns & Refunds

Thank you for shopping at Tech Valon. Below, you'll find information on when you can make a return, the process involved, and the timeframes for receiving a refund. All prices on our site include 25.5% Finnish VAT.

Summary

• Return window: 14 calendar days after delivery.
• We accept returns for both defective and non-defective items, provided the item is new and unused.
• Return method: by post, with DPD.
• Return shipping costs: free of charge. We provide a return label for you to download and print.
• No restocking fees will be charged.
• Refund: within 14 days of receiving the returned item.
• Exchanges: not available.

Cancelling an Order

You can cancel your order free of charge as long as it has not yet been dispatched. Send an email with your order number to info@techvalon.com. If the shipment is already on its way, please follow the return procedure described below. You can also use our model withdrawal form (PDF) for this purpose.

Return Conditions

• Return period: The item must be registered for return and shipped within 14 days of delivery.
• Condition of the item: unused, with the original protective film and manufacturer's protective covers, in the original packaging with all accessories and documentation.
• Proof of purchase: Your order number or invoice is required.
• Any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods may be charged to you.

Exception: Items made to customer specifications or individually configured, as well as devices that have already been used, are excluded from returns.

How to Initiate a Return

• Contact customer service: Send an email to info@techvalon.com with your order number, the reason for the return, and photos if applicable.
• Receive your return authorisation: We will review your request and send you a return authorisation number with instructions.
• Pack the item securely in the original box, with all accessories, and include the return authorisation number.
• Ship the package by post using the free return label provided by us. Keep the proof of postage.

Who Covers the Return Shipping Costs

Returns are free of charge for you. For every approved return, whether for a faulty item or not, we will provide you with a return label to download and print. No restocking or handling fees will be charged.

Return Address

The return address is the same as our office address. Please do not send returns to our warehouses in Vaasa or Estonia.

TechFlow Oy — Tech Valon
Hauenkalliontie 12-14 K 186
02170 Espoo
Finland

Please do not send anything back without a return authorisation number: we cannot match shipments without a return authorisation to your order.

Refunds

• Inspection: Upon receipt, we will inspect the item and inform you of the outcome.
• Processing: Approved refunds are processed within 14 days of receiving the returned item, via the same payment method used for the order. Your bank may require additional time to process the transaction.
• Confirmation: You will receive an email as soon as the refund has been processed.

In all cases, we adhere to the statutory period of fourteen days from receipt of your withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. No fees will be charged for this reimbursement.

Exchanges

We do not offer direct exchanges. If you would like a different model, or if an incorrect or defective item was delivered, please return the item using the free return label and place a new order. The purchase price will be fully refunded to you.

Special Cases

• Damaged or defective on arrival: Please report this within 48 hours of receipt with photos of the packaging and the item. We will arrange for a free return and, at your choice, provide a replacement or a full refund.
• Incorrect item received: We will take back the item free of charge and send you the correct item.
• Shipment lost in transit: If your package does not arrive within the announced timeframe (2–4 working days for Finland, 2–5 working days for Estonia), please contact us so we can initiate an investigation with DPD.

Download Forms

You may use the model withdrawal form below to declare your withdrawal or cancellation, but it is not obligatory. Download our return form or the model withdrawal form below, or copy the text into an email to info@techvalon.com or by post to the return address mentioned above.

To TechFlow Oy — Tech Valon, Hauenkalliontie 12-14 K 186, 02170 Espoo, Finland, info@techvalon.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

— Ordered on (*)/Received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Order number:
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

Warranty

In addition to the right of withdrawal, you are entitled to the statutory two-year warranty for non-conformity. Please report any defect within two months of discovery by email to info@techvalon.com. See also our Terms and Conditions.

Business Details

• Website name: Tech Valon
• Company name: TechFlow Oy
• Address: Hauenkalliontie 12-14 K 186, Espoo, Uusimaa, 02170, Finland
• Email: info@techvalon.com
• Contact form: Contact & advice
• Business ID (Y-tunnus): 3417471-1
• Managing Director: Jari Lehtinen
• VAT ID: FI34174711
• Customer service: Monday to Friday, 9.00–17.00
• Response time: within 24 hours on working days, at the latest within 48 hours