Question 1

What do you sell?

Accepted Answer

Tech Valon sells electronics in three departments: Gaming (consoles, handhelds, graphics cards, gaming laptops, monitors and accessories), Coffee (espresso machines, bean-to-cup machines and grinders) and Photo & Video (cameras, lenses, drones and accessories). All products are new and come with the full manufacturer's warranty.

Question 2

Which countries do you deliver to?

Accepted Answer

We deliver to Finland and Estonia only. Orders for Finland ship from our warehouse in Vaasa and orders for Estonia from our warehouse in Tänassilma, Harju County.

Question 3

How long does delivery take and what does it cost?

Accepted Answer

Delivery is free. Orders placed and paid before 15:00 (Finnish time) on a working day are dispatched the same day. Delivery usually takes 2–4 working days in Finland and 2–5 working days in Estonia. You receive an e-mail with a tracking link as soon as your parcel leaves the warehouse.

Question 4

Can I have my order delivered to a parcel locker?

Accepted Answer

Yes. In Finland you can choose DPD home delivery or a Posti parcel locker or pickup point. In Estonia you can choose DPD, an Omniva parcel locker or a SmartPosti parcel locker. You pick the locker at checkout. Items too large for a locker are sent with DPD, and we let you know by e-mail.

Question 5

How do I pay?

Accepted Answer

Payments are handled by MakeCommerce. When you press pay at checkout, a new page with the payment window opens: you choose your bank and confirm the payment securely with your own online banking login. Tiverdo BV is our payment provider and distribution partner, so you may see its name on your bank statement. We never see or store your banking details.

Question 6

Are VAT and all costs included in the price?

Accepted Answer

Yes. All prices are in euros and include Finnish VAT (25.5%) and delivery. There are no extra costs at checkout.

Question 7

Can I order as a business and get a VAT invoice?

Accepted Answer

Yes. Choose business at checkout and enter your company name and VAT ID. Your invoice from TechFlow Oy is issued with your company details and is also available in your account.

Question 8

How can I track my order?

Accepted Answer

Use the order tracking page with your order number (VA-0000) and e-mail address, or log in to your account to see all your orders, their status and your invoices.

Question 9

Can I return an item?

Accepted Answer

Yes. You have a 14-day right of withdrawal from the day you receive the goods, without giving a reason. The item must be complete and in its original packaging. Returns are sent to our office address in Espoo, not to the warehouses. You can find the full conditions on our returns page.

Question 10

What warranty do I get?

Accepted Answer

You get the statutory two-year guarantee for defects under Finnish and Estonian consumer law, plus the manufacturer's warranty. If a product is faulty, contact us with your order number and a short description, and we will arrange repair, replacement or a refund.

Question 11

Can I cancel my order?

Accepted Answer

Yes, free of charge, as long as the order has not been dispatched. E-mail info@techvalon.com with your order number. If the parcel is already on its way, follow the returns procedure.

Question 12

Can you help me choose the right product?

Accepted Answer

Yes. Tell us what you need — for example which console, which lens for your camera or which coffee machine fits your kitchen — and we will recommend a suitable option. Write to us via the contact form or info@techvalon.com.

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