Klienditeenindus
Korduma kippuvad küsimused
Ei leia vastust? Kirjutage meile, aitame hea meelega.
- Mida te müüte?
- Tech Valon müüb elektroonikat kolmes osakonnas: Mängimine (konsoolid, pihukonsoolid, videokaardid, mänguri sülearvutid, monitorid ja tarvikud), Kohv (espressomasinad, täisautomaatsed kohvimasinad ja kohviveskid) ning Foto ja video (kaamerad, objektiivid, droonid ja tarvikud). Kõik tooted on uued ja nendel on tootja täielik garantii.
- Millistesse riikidesse te tarnite?
- Tarnime ainult Soome ja Eestisse. Soome tellimused saadetakse meie Vaasa laost ja Eesti tellimused meie Tänassilma laost Harjumaal.
- Kui kaua tarne kestab ja palju see maksab?
- Tarne on tasuta. Tööpäeval kella 15.00-ks (Soome aja järgi) esitatud ja makstud tellimused saadetakse samal päeval teele. Tarne kestab tavaliselt 2–4 tööpäeva Soome ja 2–5 tööpäeva Eestisse. Saate e-kirjaga jälgimislingi kohe, kui pakk laost lahkub.
- Kas saan tellimuse pakiautomaati?
- Jah. Soomes saate valida DPD kojutoimetuse või Posti pakiautomaadi või väljastuspunkti. Eestis saate valida DPD, Omniva pakiautomaadi või SmartPosti pakiautomaadi. Automaadi valite kassas. Pakiautomaati liiga suured tooted saadame DPD-ga ja anname sellest e-kirjaga teada.
- Kuidas ma maksan?
- Makseid vahendab MakeCommerce. Kui vajutate kassas maksa, avaneb uus leht makseaknaga: valite oma panga ja kinnitate makse turvaliselt oma internetipanga andmetega. Tiverdo BV on meie makseteenuse pakkuja ja turustuspartner, seega võite näha tema nime oma pangaväljavõttel. Me ei näe ega salvesta kunagi teie pangaandmeid.
- Kas hind sisaldab käibemaksu ja kõiki kulusid?
- Jah. Kõik hinnad on eurodes ning sisaldavad Soome käibemaksu (25,5%) ja tarnet. Kassas lisakulusid ei teki.
- Kas saan tellida ettevõttena ja saada käibemaksuarve?
- Jah. Valige kassas ettevõte ning sisestage ettevõtte nimi ja KMKR number. TechFlow Oy arve koostatakse teie ettevõtte andmetega ja see on saadaval ka teie kontol.
- Kuidas saan oma tellimust jälgida?
- Kasutage tellimuse jälgimise lehte oma tellimuse numbri (VA-0000) ja e-posti aadressiga või logige sisse oma kontole, et näha kõiki tellimusi, nende olekut ja arveid.
- Kas saan toote tagastada?
- Jah. Teil on 14-päevane taganemisõigus kauba kättesaamisest alates, ilma põhjust esitamata. Toode peab olema terviklik ja originaalpakendis. Tagastused saadetakse meie Espoo kontori aadressile, mitte ladudesse. Täpsed tingimused leiate meie tagastuste lehelt.
- Millise garantii ma saan?
- Saate tarbijakaitseseaduse kohase kaheaastase nõudeõiguse ning lisaks tootja garantii. Kui toode on vigane, võtke meiega ühendust tellimuse numbri ja lühikirjeldusega ning korraldame paranduse, asendamise või raha tagastamise.
- Kas saan tellimuse tühistada?
- Jah, tasuta, kuni tellimust pole veel välja saadetud. Saatke oma tellimuse number aadressile info@techvalon.com. Kui pakk on juba teel, järgige tagastamise juhiseid.
- Kas saate aidata sobivat toodet valida?
- Jah. Kirjeldage, mida vajate — näiteks millist konsooli, millist objektiivi oma kaamerale või milline kohvimasin sobib teie kööki — ja soovitame sobiva lahenduse. Kirjutage meile kontaktivormi kaudu või aadressile info@techvalon.com.
Kas teil on veel küsimusi?
Meie klienditeenindus aitab teid meeleldi, Esmaspäevast reedeni 9.00–17.00. Vastame tööpäevadel 24 tunni jooksul, hiljemalt 48 tunni jooksul. Saate meiega ühendust võtta lehel Kontakt ja nõustamine.
Ettevõtte andmed
- Veebilehe nimi: Tech Valon
- Ettevõtte nimi: TechFlow Oy
- Aadress: Hauenkalliontie 12-14 K 186, Espoo, Uusimaa, 02170, Soome
- E-post: info@techvalon.com
- Kontaktivorm: Kontakt ja nõustamine
- Registrikood (Y-tunnus): 3417471-1
- Tegevjuht: Jari Lehtinen
- KMKR number: FI34174711
- Klienditeenindus: maanantaista perjantaihin, klo 9.00–17.00
- Vastusaja prognoos: tavaliselt 24 tunni jooksul
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