Asiakaspalvelu
Usein kysytyt kysymykset
Etkö löydä vastausta? Kirjoita meille, autamme mielellämme.
- Mitä myytte?
- Tech Valon myy elektroniikkaa kolmella osastolla: Pelaaminen (konsolit, käsikonsolit, näytönohjaimet, pelikannettavat, näytöt ja tarvikkeet), Kahvi (espressokeittimet, kahviautomaatit ja kahvimyllyt) sekä Kuva ja video (kamerat, objektiivit, dronet ja tarvikkeet). Kaikki tuotteet ovat uusia, ja niillä on valmistajan täysi takuu.
- Mihin maihin toimitatte?
- Toimitamme vain Suomeen ja Viroon. Suomen tilaukset lähtevät Vaasan varastoltamme ja Viron tilaukset Tänassilman varastoltamme Harjumaalla.
- Kauanko toimitus kestää ja mitä se maksaa?
- Toimitus on ilmainen. Arkipäivänä klo 15.00 (Suomen aikaa) mennessä tehdyt ja maksetut tilaukset lähetetään samana päivänä. Toimitus kestää yleensä 2–4 arkipäivää Suomeen ja 2–5 arkipäivää Viroon. Saat sähköpostiisi seurantalinkin heti, kun paketti lähtee varastolta.
- Voinko saada tilauksen pakettiautomaattiin?
- Kyllä. Suomessa voit valita DPD-kotiinkuljetuksen tai Postin pakettiautomaatin tai noutopisteen. Virossa voit valita DPD:n, Omnivan pakettiautomaatin tai SmartPostin pakettiautomaatin. Valitset automaatin kassalla. Automaattiin liian suuret tuotteet lähetetään DPD:llä, ja ilmoitamme siitä sähköpostilla.
- Miten maksan?
- Maksut hoitaa MakeCommerce. Kun painat kassalla maksa, uusi sivu maksuikkunoineen avautuu: valitset pankkisi ja vahvistat maksun turvallisesti omilla verkkopankkitunnuksillasi. Tiverdo BV on maksupalveluntarjoajamme ja jakelukumppanimme, joten sen nimi voi näkyä tiliotteellasi. Emme koskaan näe emmekä tallenna pankkitietojasi.
- Sisältyykö hintaan arvonlisävero ja kaikki kulut?
- Kyllä. Kaikki hinnat ovat euroina ja sisältävät Suomen arvonlisäveron (25,5 %) ja toimituksen. Kassalla ei tule lisäkuluja.
- Voinko tilata yrityksenä ja saada ALV-laskun?
- Kyllä. Valitse kassalla yritys ja anna yrityksen nimi ja ALV-tunnus. TechFlow Oy:n lasku laaditaan yrityksesi tiedoilla, ja se löytyy myös tililtäsi.
- Miten voin seurata tilaustani?
- Käytä tilauksen seurantasivua tilausnumerollasi (VA-0000) ja sähköpostiosoitteellasi tai kirjaudu tilillesi nähdäksesi kaikki tilauksesi, niiden tilan ja laskusi.
- Voinko palauttaa tuotteen?
- Kyllä. Sinulla on 14 päivän peruuttamisoikeus tavaran vastaanottamisesta ilman syytä. Tuotteen on oltava täydellinen ja alkuperäisessä pakkauksessaan. Palautukset lähetetään Espoon toimistomme osoitteeseen, ei varastoille. Tarkat ehdot löydät palautussivultamme.
- Millainen takuu tuotteilla on?
- Saat kuluttajansuojalain mukaisen virhevastuun sekä valmistajan takuun. Jos tuote on viallinen, ota yhteyttä tilausnumerollasi ja lyhyellä kuvauksella, niin järjestämme korjauksen, vaihdon tai hyvityksen.
- Voinko perua tilaukseni?
- Kyllä, maksutta, kunhan tilausta ei ole vielä lähetetty. Lähetä tilausnumerosi osoitteeseen info@techvalon.com. Jos paketti on jo matkalla, noudata palautusohjeita.
- Voitteko auttaa valitsemaan sopivan tuotteen?
- Kyllä. Kerro mitä tarvitset — esimerkiksi mikä konsoli, mikä objektiivi kameraasi tai mikä kahvikone sopii keittiöösi — niin suosittelemme sopivaa vaihtoehtoa. Kirjoita meille yhteydenottolomakkeella tai osoitteeseen info@techvalon.com.
Onko sinulla vielä kysyttävää?
Asiakaspalvelumme auttaa sinua mielellään, maanantaista perjantaihin, klo 9.00–17.00. Vastaamme 24 tunnin kuluessa arkipäivisin, viimeistään 48 tunnin kuluessa. Tavoitat meidät Yhteydenotto & neuvonta -sivun kautta.
Yrityksen tiedot
- Verkkosivuston nimi: Tech Valon
- Yrityksen nimi: TechFlow Oy
- Osoite: Hauenkalliontie 12-14 K 186, Espoo, Uusimaa, 02170, Suomi
- Sähköposti: info@techvalon.com
- Yhteydenottolomake: Yhteystiedot & neuvonta
- Y-tunnus: 3417471-1
- Toimitusjohtaja: Jari Lehtinen
- ALV-numero: FI34174711
- Asiakaspalvelu: maanantaista perjantaihin, klo 9.00–17.00
- Vastausaika: 24 tunnin kuluessa arkipäivisin, viimeistään 48 tunnin kuluessa
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